Organizational Context:

The IT Coordinator will support the operation of IT at TTG and will also be responsible for helping configuring services between between TTG and our clients and other partners.

IT Coordinator responsibilities include:

• Provide first line support to TTG members, onsite partners, and onsite clients
• Manage administrative processes linked to IT service delivery, including account management, password resets, etc.
• Providing technical support or training for systems and networks
• Assist the Senior IT Coordinator

Role:

We are looking for a skilled IT coordinator who will help maintain TTG information technology systems and networks. You will perform both technical and administrative tasks to ensure functionality and efficiency of computer and telecom systems.

IT Coordinator Job Duties:

An IT coordinator must be knowledgeable in software, hardware and networks. Since end user support and teamwork are important aspects of the role, excellent communication and people skills are required.

Tasks:

• Coordinate interface between partners and TTG
• Assist Senior IT coordinator in selecting the most suitable IT choices (systems, software etc)
• Provide technical support or training for systems and networks
• Install and configure software and hardware (printers, network cards etc.)
• Monitor system and network performance
• Perform troubleshooting, repairs and data restoration
• Performance maintenance activities (e.g. backups)
• Maintain licenses and upgrade schedules

Requirements

• Proven experience as IT coordinator or similar role
• Experience in network management and help desk support is preferred
• Solid knowledge of IT systems and applications
• Understanding of TCP/IP protocols and LAN/WAN configuration
• Ability to troubleshoot and repair issues
• Strong communication and interpersonal skills
• Excellent organizational and coordination abilities
• Certification is a plus

Organizational Context:

The Client Liaison Manger will manage relationships between TTG and all partners including clients, academic partners and all other external relationships.

Client Liaison Manager responsibilities include:

• Communication (written and verbal) with clients and partners
• Coordinate requirements, feedback and services between TTG and Clients/Partners

Role:

We are looking for a skilled and personable Client Liaison Manager who will help build and maintain relationships with clients and partners (academic and industry).

Client Liaison Manger Job Duties:

The Client Liaisons will support TTG in matters related to clients. They will manage all contacts, proactively monitor customer commitments and appointments, and make a schedule for the monthly client meetings. It is their job to monitor client satisfaction by following-up to solve client problems and issues.

Tasks:

• Prepare and distribute work and reporting to meet monthly, quarterly and yearly reporting requirements
• Provide required information and documents to clients
• Prepare summaries of client meetings for future reference
• Plan and schedule monthly meetings with clients
• Submit client meeting reports to managers or supervisors
• Provide support and assistance to members of the management team
• Audit all client liaison remote accounts
• Revise submission and accounts closure applications
• Develop liaison with client services and collection department to provide required information and acquire necessary documents
• Provide feedback to management on areas of improvements
• Recommend implementation of enhanced processes
• Monitor client satisfaction
• Initiate measures to research and resolve client raised issues
• Collaborate with clients to identify and implement value added services

Requirements

• Proven experience as a Client Liaison Manager
• Experience in network management and help desk support is preferred
• Solid knowledge of IT systems and applications
• Strong communication and interpersonal skills
• Excellent organizational and coordination abilities

Organizational Context:

The Development Advisor will provide advice on the integration of environmental, cultural, technological, and industry considerations into TTG developmental planning.

Client Liaison Manager responsibilities include:

• Advise TTG team on reginal considerations for planning purposes
• Communicate Industry standards specific to technological considerations to TTG team members
• Coordinate requirements between partners and TTG

Role:

We are looking for a knowledgeable Development Advisor who will help inform TTG of industry standards to include considerations enumerated above. 

Client Liaison Manger Job Duties:

The Development Advisor will provide guidance on the environmental, cultural, and economic policies that inform regional business practices and planning. The Development Advisor will provide balanced guidance at the intersection of policy and practice, helping bridge regulatory and commercial policies with industry and academic standards IOT assist in TTG business planning.

Tasks:

• Conduct research and analysis to lend policy, technical assistance, and evaluation of projects in energy and climate sectors that may aid in the development of TTG
• Build strong relationships and work closely with culture/regional experts, HR, business and technology experts to gather feedback and suggest TTG development improvements
• Provide regular reporting on TTG  progress and status and communicate updates to key stakeholders/partners
• Provide operational support for grant management programmes (to include Academic and other partners)
• Support business development activities
• Recommend sustainability programmes in industry and commerce applicable to TTG development
• Advise on cultural and regional issues and implications pertinent to TTG

Requirements

• Strong communication and interpersonal skills
• Excellent organizational and coordination abilities
• Understanding of HR, sustainability, and Digital industry standards
• Understanding of regional and cultural implications associated with Business planning
• Qualitative and quantitative analysis capability
• Proven high degree of determination to meet customers' needs
• Preferred:
• Masters’ degree in related discipline (E.g. energy, climate, sustainability, international development, HR, business).
• 1-2 year's professional experience
• Experience of working with multi-cultural, multi-disciplinary teams spread across several countries and time zones

Comming Soon

Organizational Context:

The Communications director will be responsible for media and external communication.

Communications Director responsibilities include:

• Advise TTG team on media and communication considerations
• Devise and implement TTG communications strategy
• Report items of interest in the media to the TTG team

Role:

We are looking for a motivated Communications Director to take the lead in communicating the TTG brand and services - incorporating PR, marketing as well as digital and social media, delivering outstanding media coverage, and communication when required.

Tasks:

• Develop a communications strategy: planning, developing and implementing communications strategy aligned with TTG brand and values, working closely with the TTG executive team
• Develop and maintain strong relationships with key partners, media and industry specialists
• Create marketing and communication tools
• Actively participate in PR strategy with the TTG team
• Develop, manage, and oversee all marketing events
• Create internal communication program, as well as daily and monthly reports
• Revise all outbound materials for quality and consistency
• Devising and coordinating media opportunities (for social media or digital use mainly)
• Ensure that TTG brand and values are consistently represented throughout TTG

Requirements

• Demonstrated experience in in marketing and communications with an emphasis in digital enterprises
• Experience of leading a communications strategy
• Excellent communication and interpersonal skills – has enduring high quality relationships with media and team members alike
• Regional communications experience is an asset
• Articulate and confident management style with the ability to communicate effectively in all forms and at all levels
• Highly motivated and committed with a “can-do” attitude
• Teamwork and management – able to manage, motivate
• Will have a flexible approach with strong creative writing skills, able to think on their feet and prioritise

Organizational Context:

The Customer Service representatives’ responsibilities include resolving customer questions, recommending solutions and guiding product users through features and functionalities of our business. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust while responding in a timely manner.

Customer Service Representative responsibilities include:

• Develop and deliver a client facing communication strategy that allows effective communication to clients and partners, while being efficient and effective.
• Escalate and de-escalate client and partner issues and concerns
• Develop, track, and provide client satisfaction metrics to the TTG management team in order to shape internal actions and policy

Role:

We are looking for a personable customer service representative to act as the gateway for the TTG team online and in person.

Customer Service Representative Duties:

The Customer service representative duties will include answering calls, directing support requests, and responding to questions online and in person.  Confident customer support representatives are the front line between TTG and their customers and partners. This involves setting up a client service strategy and managing issues as they arise.

Tasks:

• Respond to customer questions in a timely and accurate way, via electronic media
• Answer a variety of customer queries via other channels, including in person interaction
• Assist with the development and promotion of a TTG client engagement strategy, including the use of TTG capabilities and services
• Facilitate making connections between TTG teams and client/partners
• Create tutorial videos and knowledgebase articles in order to assist customers in resolving issues independently
• Gather feedback from customers and make suggestions as to how we can improve TTG services and increase efficiency
• Identify customer needs and help customers find specific information
• Share feature requests and effective workarounds with team members
• Inform clients/partners about new features and technical services
• Follow up with customers to ensure their questions are answered

Requirements

• Strong written and verbal skills
• Proficiency in MS Office programs and a fast learner to newer programs
• Capability to use standard office equipment
• Extensive knowledge in managing a customer service team handling live chat and email customer support
• Minimum of 3-5 years customer service supervision experience

Organizational Context:

The Senior IT Coordinator will run TTG technical requirements and will also be responsible for setting up the interface between clients and other partners.

IT Coordinator responsibilities include:

• Providing first line technical support to TTG members and project
• Provide and manage escalation mechanisms for second (contracted) support
• Instituting protocols for the use of IT across TTG and externally for all projects
• Manage a TTG IT requirements registry
• Providing advice on IT solution to stated requirements

Role:

We are looking for a skilled IT coordinator who will maintain our information technology systems and networks. You will perform both technical and administrative tasks to ensure functionality and efficiency of computer and telecom systems.

IT Coordinator Job Duties:

The Senior IT coordinator must be knowledgeable and practiced in the delivery of IT services including: software, hardware, cloud services, and networking. They must be critical thinkers and problem-solvers with great attention to detail. Since end user support and teamwork are important aspects of the role, excellent communication and people skills are required.

Tasks:

• Institute protocols for the use of IT across departments and projects
• Design/Coordinate interface between support organizations and TTG
• Provide advice on the most suitable IT choices (systems, software etc)
• Provide technical support or training for systems and networks
• Act as link between end users and higher level support, including clients and partners
• Install and configure software and hardware (printers, network cards etc.)
• Monitor system and network performance
• Perform troubleshooting, repairs and data restoration
• Performance maintenance activities (e.g. backups)
• Maintain licenses and upgrade schedules
• Collaborate with other professionals to maintain standards and functionality

Requirements

• Proven experience as an IT coordinator or similar role
• Experience in network management and help desk support is preferred
• Solid knowledge of IT systems and applications
• Understanding of TCP/IP protocols and LAN/WAN configuration
• Ability to troubleshoot and repair desktop and server outages
• Strong communication and interpersonal skills
• Great attention to detail
• Excellent organizational and coordination abilities
• BSc/BA in information technology or computer science is preferred
• Certification is a plus